Job No. JO-1912-17112
Salary icon £18,000 min per annum
Location icon Manchester
Office icon Manchester Office
Apply Now
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1st Line Support

FJR Technology is working with a Manchester based client that is in the process of rebuilding its Service Desk team and has an immediate requirement for 2x 1st Line Support Analysts. 

1st Line Support
Manchester
£18-19k

 
What’s your role?
 
As 1st Line Support you will:
  • Log tickets with the Service Desk tool, monitoring tickets assigned to you.
  • Close tickets as per your KPIs
  • Identify and resolve hardware/software issues
  • Provide 1st line fixes
  • Escalate issues where required
 
What do you need?
  • 1-2 years’ Service Desk/Help Desk experience
  • Awareness of ITIL framework
  • Excellent customer service
  • Demonstrate a methodical approach to incident solving and be capable of first-line fault diagnosis on all types of incidents.
 
You will be reporting into a Service Delivery Manager I’ve known for a number of years, who has successfully built a number of services desk teams with a great culture and team ethic.


 
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Job No. JO-1912-17112
Salary icon £18,000 min per annum
Location icon Manchester
Office icon Manchester Office
Apply Now
Apply Now
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