1st Line Support
FJR Technology is working with a Manchester based client that is in the process of rebuilding its Service Desk team and has an immediate requirement for 2x 1st Line Support Analysts. 1st Line Support
£18-19k What’s your role?
As 1st Line Support you will:
What do you need?
- Log tickets with the Service Desk tool, monitoring tickets assigned to you.
- Close tickets as per your KPIs
- Identify and resolve hardware/software issues
- Provide 1st line fixes
- Escalate issues where required
- 1-2 years’ Service Desk/Help Desk experience
- Awareness of ITIL framework
- Excellent customer service
- Demonstrate a methodical approach to incident solving and be capable of first-line fault diagnosis on all types of incidents.
You will be reporting into a Service Delivery Manager I’ve known for a number of years, who has successfully built a number of services desk teams with a great culture and team ethic.