Job No. JO-2105-18610
Salary icon £60,000 min per annum
Location icon London
Office icon London Office
Apply Now
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Private Equity Investor Relations/ Client Services Manager

The Role

Private Equity Investor Relations/ Client Services Manager

Due to business growth, FJR Finance is representing a global and successful Private Equity Fund Administrator, to hire multiple permanent/ temporary hires across their Private Equity Fund Administration and also their Private Equity Fund Accounting teams. The company is based in the UK, but outside of London. They offer a great work-life balance and a change to a more relaxed lifestyle i.e. great location and place to live and work - please contact us for more info re. the location.

However, during COVID-19, there has  been an increase new Private Equity clients being won by the business and as a result huge business growth. As a result, this has caused a large increase to their Private Equity Operations and Finance teams and there is a new and exciting opportunity for someone with relevant experience to join a newly created department. Our client is looking to hire someone to be the Client Services Manager for their Institutional Private Equity clients.

Out client is looking for someone with a good working knowledge of Private Equity Fund Administration/ Fund Accounting and who has the ability to face-off for all related queries to their Institutional Private Equity clients.

You will be managing x 2 staff, be heavily involved with building out the department, managing the teams and setting objective for them, helping write and shape procedures and policies etc.

The department

The Funds Services department is responsible for providing a range of administration, accounting and
corporate services to investment funds and related corporate entities.

At the company, there is a special emphasis on growing our alternatives book of
business particularly in private equity, infrastructure, debt and real estate. This is a core focus for the
business in the coming years including enhancing our IT systems, developing our people, processes and
product offering to help provide a framework for profitable and risk-mitigated growth and first class service
quality of which Funds Services plays an integral role.

The Role in more detail

The role sits within the Investor Relations Team. The primary responsibility is to manage the investor services
team including timely response to investor queries, coordinating accounting and administration queries from
investors, working with the client investor relationship teams and helping to build the investor middle office
service offering.
The role involves liaising directly with the Client, Investors and their representatives, in addition to working
directly with the various Fund Administration teams and the KYC/CDD teams in Luxembourg, Jersey and
other Operational teams within Securities Services as required.
The role will also include coordinating with internal administration and accounting teams across the Fund
Administration department to manage communication and correspondence to investors including the quarterly
reporting process, drawdowns and distributions together with other investor deliverables and ensure
compliance with all Side Letters and other legal documentation.
Accounting experience at Manager level will be required in order to coordinate and assist the teams with the
completion of investor queries and to manage investor correspondence relating to technical accounting
queries across the Private Capital book of business including debt, mezzanine, secondaries and other private
capital funds covering a broad range of asset classes.

Manage Investor Communication

 To manage the Investor Relations team including communication to investors and clients in order to
deal with and resolve any investors queries, requests or requirements that may fall due. Investor
relations will act as the font office and be in proactive engagement with investors to ensure that all
requests are satisfied in a timely and professional manner.
 Ensuring that the Investor Relations team promptly handle any enquiries and change requests via
Outlook and our in-house query management system Hobart, and to ensure the team assign, prioritize
and efficiently resolve all change request.
 Supervise and review the upload of investor reporting and notices on to a relevant portal platform and
ensure that investor communications are sent out in a timely and accurate manner.
 To liaise with the Fund Administration teams in order to ensure that the sending out of quarterly
investor reports, drawdown and distribution notices, capital statements, quarterly reporting and other ad
hoc correspondence to investors is done accurately and correctly in line with company processes and
 Supervise the tracking of investor responses to drawdown and distribution notices and other
communications to ensure that the team correctly monitor all investor responses, queries and
communication receipts.
 To ensure that all internal controls are followed in respect of investor communication including the
completion of any applicable checklists and that there is a four-eye review process prior to the release
of correspondence to investors.
 To gain significant knowledge and awareness of our operational capabilities of our platforms (e.g Efront/
Multi-funds and other bank applications) as applied to day to day production.
Accounting and Tax related queries
 Ensure that investor accounting queries are dealt with in a timely manner and liaise with the relevant
Fund accounting teams across the Fund Administration department including where appropriate assist
with the completion of queries relating to management fee calculations, capital statement queries, audit
confirmations and other ad hoc accounting queries in respect of the various administered funds.
 To coordinate and where appropriate assist with investor accounting queries liaising with the various
Fund Accounting teams and when replying to investors ensure that the responses appear technically
correct and comprehensive.
 Assist with investor tax reporting including coordinating with the tax advisers in respect of in-scope
funds, coordinating with the relevant Fund Administration and Accounting teams to provide the required
information and assist with the development of a middle office service offering with respect to tax
Controls over Legal Documentation and Transactional Activities
 Monitor the Side Letter, Limited Partnership Agreements and other constitutional documents for Funds
across the Private Capital Fund Administration department to ensure compliance with the legal
documentation and reporting obligations.

 Ensure that all Side Letter and Legal deliverables are diarised and controls put in place to ensure that
the Fund Administration and Fund Accounting teams deliver all required deliverables within the given
time frame.
 Manage the processes surrounding the admission of new investors, transfers of interest and investor
KYC requests including coordinating between lawyers, the Channel Islands and Lux KYC team, the
investors and the Fund Administration teams to ensure a smooth onboarding of investors and other
transactional activity
 Attend and assist with any prospective investor presentations arranged by the Fund Clients for potential
Fund investors.
Support and Cover to Static Data Team Manager
From time to time you may be required to provide cover for the Static data team Manager and these tasks
will include:
 Supervising the monitoring of the dedicated static data mailboxes to ensure that all enquiries and
change requests are promptly handled via Outlook and our in-house query management system
Hobart, to assign, prioritize and efficiently resolve all change requests
 To supervise the maintenance of static data, provision of reporting and communication with the
investors of the clients funds in accordance with the agreed SLA.
 To become familiar with all entities administered by the Private Capital Fund Administration department
and to be able to respond and/or coordinate internal or Client tax or legal queries concerning the
various Fund entities.
 Work with the operational controls team to ensure that the FATCA/CRS reporting process and other
required tax or regulatory reporting captures all applicable entities and investors.
Provide assistance and cover to the Head of Investor Relations including working with the Client, Sales,
Product and Strategic Transitions teams in order meet clients' current and developing requirements,
regulatory requirements and market requirements in order to contribute towards a set of investor related
solutions and services that are profitable, client aligned, efficient, risk managed and competitive.


Up to £70 k pa, plus bonus and other benefits.

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Job No. JO-2105-18610
Salary icon £60,000 min per annum
Location icon London
Office icon London Office
Apply Now
Apply Now
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